What should I do when customers ask for extra food in the Special Instruction on the order sheet?
Any request for additional items or special preparation in the special instruction may incur an extra charge not calculated on the online order. The restaurant is not obliged to give extra food for free just because they ask for it. Please contact the customers to agree on the extra cost.
We can also create add-ons (additional options to purchase, e.g. extra chicken for $2) in your menu so customers have the option to add extra items to the order, the extra cost will be applied to the order amount.