If customer cancels an order or the order cannot be fulfilled, simply contact us by phone, email, fax or Wechat and we will cancel the order for you.
Please do not ask the customers to call our support phone line, our support phone line is dedicated to serve restaurants only. When your customers call us to cancel orders, we can’t verify if they have already informed you or not. We cannot cancel the order until we can confirm with you that the order has been cancelled.
If the order payment was processed online by credit card, CMO can issue a refund redirectly from your account on our system, there is no need for you to login to your merchant account to process the refund.