Your can receive orders via the following ways: fax, email, SMS (Text Message Notification with a link to view the Order), web based interface (via any Web Browser on any Device, optimized for Tablets), direct to printer* and CMO Order App**. You can choose multiple methods and change order receiving methods any time.

*Direct to Printer (Auto Print) requires installation of Order Monitor Software (This software is compatible with computers running Windows Vista, Windows 7, 8, 10).

**CMO Order App via Apple App Store (IOS) or Google Play Store (Android), optimized for tablets. (Apps available for tablet or smartphone)

To use our CMO order apps, please download the app from the link below:

For Android
https://play.google.com/store/apps/details?id=com.chinesemenuonline.orders&hl=en

For iPhone
https://itunes.apple.com/us/app/chinese-menu-online-orders/id1226284685?mt=8

No problem. We offer automated phone calls and/or SMS text message notifications to alert you of new orders. The text messages include the order information as well.

Yes. We can add Chinese to the dish names on the menu for you. Please provide us the Chinese names in word doc format.

Every time you receive a new order, you will receive an automated notification phone call to let you know you have a new order, press “any key” before you hang up on the call. If you don’t press the key before hanging up, our system will detect notification failure and will attempt to resend phone notification again.

We can disble the phone notification, however, we do not recommend this because it’s very easy to overlook an order without the phone alert. We can reduce the the number of attempts to call your restaurant.

If you are receiving more online orders than you can handle, we can limit the number of orders being served every 30 minutes.

By default, no. But you can set it as requirement.

Order details include items & quantities, order created time & due time, order type (pickup/delivery), payment methods, and customer contact details.

Yes, please contact us so we can make the adjustment for you.

Order Due Time is shown on the order sheet. Customers can choose the earliest available time or schedule for a later time to receive the orders. Normally, system default setting for pickup order preparation time is 25–30 mins, and delivery order preparation time is 55–60 mins. Please contact us if you require more or less time to prepare the orders.

We can set increased or reduced preparation time for both pick-up and delivery orders during certain times of the day. Please contact us and we can make the adjustment for you.

By default, our system would allow you enough time to prepare last order before closing. However, you can change the last order time up to your closing time or any time you prefer. If your last order time is 15 mins before closing, and if the customer places the order 10 mins before closing, our system will alert the customer the next available time would be the next business day.

Yes, we can set it for you. By default, last order for delivery is 30 mins earlier than pick up order.

You can let us know your break time and we can set it up so customers won’t be able to place orders during your break time.

By default, our system allows customers to place order up to 7 days in advance. We can increase or decrease the number of days at your preference. We can also limit future orders within the same day or completely disable future orders so customer cannot schedule any advance order.

By default, our system will send all orders to you upon receipt. If it’s a future order, a warning message will be shown in order sheet with the wording “Future Order”. Please pay attention of the order due time when you see the warning.

If you have opted out of receiving future orders immediately upon order placement, we hold off sending you the order until typically within an hour before due time. If you would like to receive future orders immediately upon order is placed, please let us know and we will set it up for you.

If the food preparation has not started yet, let us know so we can make the changes on the order and we can resend the updated order to you. If it has already passed the last order time, or the updated order total amount does not meet the minimum amount criteria, we would not be able to update the order.

However, if the credit card payment has already been processed online for the order, CMO is not able to process partial refund (for example for missing item or removing an item from the order), customer has to contact the restaurant directly to request partial refund.

If customer cancels an order or the order cannot be fulfilled, simply contact us by phone, email, fax or Wechat and we will cancel the order for you.

Please do not ask the customers to call our support phone line, our support phone line is dedicated to serve restaurants only. When your customers call us to cancel orders, we can’t verify if they have already informed you or not. We cannot cancel the order until we can confirm with you that the order has been cancelled.

If the order payment was processed online by credit card, CMO can issue a refund redirectly from your account on our system, there is no need for you to login to your merchant account to process the refund.

No, we will not charge you for any cancelled order. Please inform us of any order cancellation within 48 hours to avoid adjustment after receiving your invoice.

We can email the customer on your behalf and ask them to contact your restaurant or see if they respond to our emails.

For new customers paying at time of pick up, we recommend restaurants to call the customer before preparing food. No show is very rare, however we cannot be responsible for the loss.

We have a phone number verification put in place to make sure all phone numbers are real.

If you are getting fake/fraudulent orders placed by a customer, we can have them blocked by our system to prevent the customer from placing orders again in the future. We can block this person’s email address, phone number and address from placing online orders again.

For orders to be paid in the store at the time of pickup, if the email address looks suspicious or if it is a first-time customer, you may want to call the customer first to double check the order.

We also suggest you to limit payment option to pay online by credit card if the email address looks fake or suspicious. Also, we can allow only registered customers to place online orders, or if it is not a registered customer, you may want to call the customer first to double check the order before preparing the food, especially if it is a large order. Always be cautious when a large order comes in late at night. We recommend that you always contact the customer for a large order to make sure if the order is genuine. If the order looks suspicious, do not prepare the food until we can reach the customer by phone first.

We highly recommend restaurant to use Online Credit Card Payment, in this case, the restaurant payment processor can verify customer’s payment info and make sure that restaurant will get paid.

Yes, please let us know and we will send you an End of the Day Summary at the end of each day.

Any request for additional items or special preparation in the special instruction may incur an extra charge not calculated on the online order. The restaurant is not obliged to give extra food for free just because they ask for it. Please contact the customers to agree on the extra cost.

We can also create add-ons (additional options to purchase, e.g. extra chicken for $2) in your menu so customers have the option to add extra items to the order, the extra cost will be applied to the order amount.