Instructions to CardConnect Refund & Tip Adjustments
CardConnect is one of the most popular payment processors for our restaurant partners who adopt the contactless payment method.
This article will show you how to process a full or partial refund and tip adjustments from your CardConnect merchant account
How to Void a Transaction
如何作废一笔交易
Step1: Please login to access your CardConnect account via https://cardpointe.com (Forgot your username and/or password? Please consult with your credit card agent).
请登入https://cardpointe.com （请咨询帮您开通网关的信用卡代理获取账户登入信息）。
Step 2: Go to REPORTING, select Transaction# by clicking ‘unique transaction ID’ number, a link will appear to bring up the details.
请进入REPORTING页面，选择需要作废的transaction#，进入该笔交易详情页面。
Step 3: Click VOID, then click OK in the pop-up window.
点击VOID之后会出现自动弹出窗口，请点击OK。
Reminder: If restaurants wish to void a transaction, it must be done before the batch is closed. Otherwise, restaurants would need to process a refund instead.
请注意: Void必须在当天系统自动结账前进行。结账后，只能进行refund（退款）。
Step 4: To email receipt to customer, click EMAIL RECEIPT and add their address or click PRINT RECEIPT for your own records.
现在您可打印或Email收据小票给客人。
How to Adjust Tip Amount or Add Extra Items Fee
如何调整小费或添加新增餐费
Step 1: Please login to access your CardConnect account via https://cardpointe.com (Forgot your username and/or password? Please consult with your credit card agent).
请登入https://cardpointe.com （请咨询帮您开通网关的信用卡代理获取账户登入信息）
Step 2: Go to REPORTING, select Transaction# by clicking ‘unique transaction ID’ number, a link will appear to bring up the details.
请进入REPORTING页面，选择需要调整小费或添加新增餐费的transaction#，进入该笔交易详情页面。
Step 3: Click TIP ADJUST button, then enter the extra tip or extra items fee in the pop-up window. Please double check new total then click CAPTURE.
点击TIP ADJUST, 在自动弹出窗口输入新增小费或是添加新增餐费, 确认金额无误后，点击CAPTURE。
Reminder: If restaurants wish to adjust the tip amount or to add extra items fee, it must be done before the batch is closed.
请注意：此项操作必须在当天系统自动结账前进行，结账后则无法进行此操作。
Step 4: To email receipt to customer, click EMAIL RECEIPT and add their address or click PRINT RECEIPT for your own records.
餐费或小费调整以后，您可打印或Email收据小票给客人。
How to Process a Refund (Full or Partial Refund)
如何办理退款（全部或部分退款）
Step 1: Please login to access your CardConnect account via https://cardpointe.com (Forgot your username and/or password? Please consult with your credit card agent).
请登入https://cardpointe.com （请咨询帮您开通网关的信用卡代理获取账户登入信息）
Step 2: Go to REPORTING, select Transaction# by clicking ‘unique transaction ID’ number, a link will appear to bring up the details.
请进入REPORTING页面，选择需要退款的transaction#，进入该笔交易详情页面。
Step3. Click REFUND button, type the refund amount (full or partial) & refund reason in the pop-up window, then click REFUND button.
点击REFUND，在自动弹出窗口输入需要退款的金额（全部或部分），并填写退款原因，然后点击REFUND。
Step 4: To email receipt to customer, click EMAIL RECEIPT and add their address or click PRINT RECEIPT for your own records.
点击EMAIL RECEIPT或PRINT RECEIPT， 您可以邮件发送或直接打印退款收据给客人。
Step 5: To check the refund status, click REPORTING tab again, it will show as listed for refund.
您可以回到REPORTING页面，查询到这一笔的退款状态。
Should you have any other questions related to CardConnect, please contact your payment processor agent or CardConnect customer support directly. Thanks!
若您还有其他关于Cardconnect的疑问，请直接联系您的信用卡刷卡代理或Cardconnect客服。谢谢！