We provide competitive rates. For further details, please get in touch with us.

Our platform offers simplified payment handling, competitive rates, increased operational efficiencies, and improved customer experience.

Our implementation team will guide you through the process, which includes signing up for our service, setting up the payment platform, and training your team on how to use it.

When a customer makes a payment for an online order through CMO Online Payment Platform, the descriptor "Chinese Takeout" will appear on their credit card statement. This is a clear identifier to help customers recognize their transactions.

For in-store transactions where customers swipe their card, the descriptor will typically be the name of your restaurant, as these payments are processed through your own merchant account.

Our dedicated support team is here to assist you throughout the implementation process. You can reach out to them via email, phone, or through our online support portal.

We aim to ensure a smooth transition with minimal disruption to your operations. The new system should streamline your payment processes and improve overall operational efficiency.

Our support team will be readily available to assist with any concerns you might face after the implementation. Additionally, we provide continuous maintenance and updates to guarantee the platform's optimal performance.

Usually, in cases of chargebacks or disputes, the restaurant bears the responsibility as they offered the service or product. However, we will manage the credit card chargebacks on the restaurant's behalf.

As a restaurant, you won't need to worry about handling order adjustments yourself. With our new system, we will take care of any order modifications or refunds for you. We will use a single, simplified system to process payments, and this includes managing refunds. So, if a customer requires a refund or an order adjustment, our team will handle it directly, ensuring that the process is as seamless and hassle-free for you as possible. You can focus on making great food, and we'll take care of the rest!

If the customer agrees to the extra cost for an additional request, you can ask the customer to pay the extra charge in person upon order pickup or delivery. They can use cash or card for this additional payment.

It's crucial to communicate clearly and openly with your customers about any additional charges, and always get their consent before adding any extra costs to their bill.

If these situations occur frequently, consider revising your online ordering process. You might need to add more options or descriptions to your menu items to minimize post-order changes and ensure customers are aware of all costs upfront. As always, our support team is here to assist you with any concerns or questions about CMO Online Payment Platform.